KPMG: almost half of companies have reviewed the implementation of AI agents

8/11/2026, 09:04 AMЕвгения Слив

Almost half of large companies have reviewed plans to introduce AI agents. The costs of using technology began to exceed the expected benefits. This is evidenced by the results of the KPMG Global AI Pulse study. Analysts interviewed company executives in the second quarter of this year. Twenty-four percent of organizations have reduced the scale of implementation of new systems. Another twenty-five percent of respondents temporarily suspended the deployment of agents. Thus, forty-nine percent of the participants adjusted their initial plans. Another twenty-two percent of managers questioned the feasibility of the implementation. However, these companies have not yet begun to change their approved plans. Only twenty-four percent of organizations have cost and value balanced. Five percent of the respondents have not yet started implementing AI agents.

The main problem is the lack of transparency of artificial intelligence spending. Only thirty-five percent of organizations fully understand their operating costs. These companies actively monitor the financial costs of their AI systems. Another forty-two percent have only a partial idea of the costs. For other companies, financial information is available with a long delay. At the same time, fifty-four percent of companies included cost analysis in approval procedures. Fifty-three percent of respondents use special current cost monitoring panels. Forty percent of the participants set clear budgets for the use of computing tokens. Reducing deployment does not mean reducing overall trust in the technology itself. Companies are simply becoming more selective in their financial decisions. Management directs investments into projects with the highest expected returns.

The study was conducted among senior management representatives from twenty different countries. More than two thousand top managers of large companies took part in the survey. Among the participants were leaders from the USA and European countries. Representatives of Asian and other global markets also participated in the study. Analysts separately note the actual return on current financial investments. Only seven percent of the surveyed managers were able to demonstrate the formed return on investment.

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The material has been prepared solely for informational purposes and does not constitute financial advice or recommendation.

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